FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
Anywhere in the United States.
How long will it take before my item is shipped?
Your items are custom made just for you! Please allow up to 5 business days for production and shipping. We'll reach out if we need anything or if there are any delays.
How do I track my order?
Once your item is shipped, you will be sent a tracking number.
Returns
How do I return an item?
We have a no return policy, unless item is damaged or incorrect. Please contact us immediately if your item is damaged or if you received the wrong item. You must email us at StitchesbyStephie@gmail.com within 7 days of receiving the incorrect item or damaged item.
Can I exchange for a different item?
No, all items are made to order. We have a no exchange policy. Please contact us immediately if your item is damaged or if you received the wrong item. You must email us at StitchesbyStephie@gmail.com within 7 days of receiving the incorrect item or damaged item.